How Do I Place An Order?
for bonding hoodies and shirts, please submit an order form - an invoice will be emailed to your provided email shortly to confirm the order. Once invoice is paid, your order will be added to the queue.
For cage sets or other orders, please message us on our FB page directly so we can work out all the little details! https://www.facebook.com/Creationsncritters
for smaller orders that my etsy shop handles (trashcans, pompoms, and kitchens mostly) please click the "shop" tab on the top, select the items you would like to purchase and add them to your cart. When you are done shopping, go to your cart and checkout! We will then begin working on your items and once done, get them packaged up and on their way to you!
Payment and Shipping
We accept the following forms of payment:
Online Card Payment
Shipping: We ship on Mondays and Thursdays (unless a holiday falls on one of those days, then we ship either before or after that day as best we can. Etsy orders ship within 2 weeks, while custom orders have different turn around times. Typically custom/larger orders have a 5-12 week turn around time, so please contact us before ordering if you need a different timeline met. Rush fees may apply depending on order size, time of year, ect. We do our very best to ship things quickly, but each order deserves our full attention to make sure they come out perfect each time!
Secure Ordering & Payment Options
All of our payment options are secure. We do NOT have access to any of your payment info. We will ship to the address you provide and will send tracking to your email address provided.
Returns & Refunds
We gladly accept returns if any of your items arrive damaged. While we take pride in our shipping methods, some of our items (like our feather jewelry) are fragile and can be harmed in the shipping process. Should your order arrive not to your satisfaction, please contact us within one week of your order arriving (Seven days) to work out a replacement for your item.